Enter your backup fastmail login email address you specified while creating the account and the FastMail team will send the password resent link to your backup email.
With so many emails accounts and passwords, it is not very rare to forget the password of your fastmail account. Forgetting password is a more serious problem than it may seem, especially if you have forgot password of your FastMail account, where your crucial email, calendars and contacts are stored.
FastMail Login: Professional email hosting
If you have also forgot your FastMail password and now you are clueless that how to login to your account then continue reading. In this article, you will find step by step guide to retrieve your password and login back to your account.
Forgot your password
It is simple to retrieve your password. Follow the given steps to reset the password:
• Open a web browser
• Visit https://www.fastmail.com/
• Click ‘Log in’ and then ‘Can’t access your account’
• Click on the ‘lost password screen’.
• You will be redirected to Lost Password page
• Enter your backup email address
• Click Send to receive password reset link on your backup email address.
• Sign in to your backup email. The email from FastMail will have your username and reset password link.
• Create a new password for your FastMail account.
In case you didn’t mention any backup email address or can’t remember the email ID, you must contact the support team of FastMail.
Fastmail Support Team
When calling ensure you have all the details ready that can prove that you own that account.
Some of the common questions asked in order to ensure your authenticity includes:
• Account details like: domain, username, full name etc.
• Correct Sing up date.
• Date when you last accessed your account successfully.
• In case of paid account, keep last four digits of your credit card (the one you used to make the payment) and the expiry date of card handy.
• People you contact the most and their email IDs.
• Personal Folders if you created any.
• Subject of a few received and sent emails
Your FastMail account is locked
In case your account has been locked by the FastMail itself, you will get a message when trying to log in. The account is locked when service suspects any suspicious activity in your account due to key-logging malware or phishing. Contact technical support team to unlock the account. Again, you will have to verify that you are the owner of the account and ensure that you have checked your system for any type of malware and viruses. For better security you must enable two-step verification.
• Your FastMail account has expired
Your FastMail account is not immediately deleted after your subscription expires. However, receiving and sending is disabled and if payment is not done for some time, your account will be suspended completely. When facing any such problem, contact technical support team of FastMail to reactivate your account and make payment for a new subscription. Keep in mind, that the complete account is deleted if the subscription is not renewed.
Your FastMail legacy Guest & Member account is deactivated
This type of accounts can’t be re-enabled. Contact technical support team to get your old account updated to a paid account.
If you get a message, “The page cannot be displayed” when trying to login to your account, it may be due to network connectivity issues. FastMail supports various types of servers including: POP, IMAP, HTTP and SMTP. They have a self-monitoring system that is responsible for checking the status of servers in every 2 minutes. You can check the status of the server on www.fastmailstatus.com. This status dashboard is hosted externally. On this dashboard all the server status updates are posted ASAP.
If you find nothing wrong in server status updates and everything seems to work fine, then visit http://stats.pingdom.com/w17m1yxzjyin to find out if there are any connectivity problems from numerous websites across the globe. Pingdom is an independent service responsible for monitoring the uptime of other online services from many locations across the globe and publishing the results.
If nothing is posted on the Pingdom, then may be it is your internet connection that is creating issues. If you face any connectivity problem then it can be due to poor internet connection. If the problem persists, contact the support team.
How to diagnose a connectivity issues
If you are using Windows operating system, you can diagnose a routine issue, using FastTest- diagnostic tool of FastMail. You can download FastTest from FastMail’s website. Dobule click-on it and follow the directions. When contacting the support team of Fastmail, provide the output with the problem you are facing, so we can assist you with the right solution.
When facing problems in non-Windows systems or unable to use FastTest, try the following:
• For Linux or Mac OS X, open the Terminal application and type traceroute fastmail.com
• For Windows, type tracert fastmail.com in MS-DOS prompt.
During the time when congestion occurs, you will see one or more *s. The FastMail support can’t help unless this time is the very last hop, to FastMail. If the traceroute does not show all *s in the last line, use the below given commons to get the useful information.
• In case of web access issues: telnet fastmail.com 80
• When having difficulty sending mail through the SMTP server: telnet smtp.fastmail.com 587
When contacting FastMail support team for connectivity issue, provide the complete results of all these commands for best and quick solution. Here is the link to https://www.fastmail.com/html/?MSignal=Support-** FastMail Support Form. When reporting an issue for the first time, provide all the details given under “Open new ticket” heading. Follow the instructions and provide the correct details to receive the help. The technical support team of Fastmail is very helpful and dedicated. They provider complete technical support 24×7. So, you can contact them anytime.
Hope you found this article helpful and by following the above mentioned tips and techniques you will be able to access your FastMail again.